Customer Service Center
We offer a full range of services for customers, including membership services, store directory guidance, venue facility information, transportation information, invoice issuance, tax refund services, umbrella rental / wheelchair rental / pet stroller rental, and luggage storage.
Gift Card Purchase
Florentia Village Gift Cards are accepted at designated stores. Please visit our Customer Service Centre for terms of use and purchase details.
Rental Items
Rental Items：Umbrellas, strollers, wheelchairs, pet strollers, camping folding trolleys and more.
Rental Rules & Liability
Deposit: A corresponding deposit shall be paid before rental, which will be fully refunded upon eligible return.
Umbrella: RMB 50
Stroller: RMB 300 (for children under 15kg only)
Pet stroller: RMB 300 (for pets with shoulder height under 35cm when standing)
Wheelchair: RMB 400
Camping folding trolley: RMB 400 (cargo transportation only)
Tax Refund Service: 9% Instant Tax Refund
Tax Refund Conditions: Foreign nationals, Hong Kong, Macao and Taiwan residents who have stayed in mainland China for no more than 183 consecutive days, with accumulated daily spending on tax-refundable goods at the village ranging from over RMB 200 to RMB 220,000, may go to the Customer Service Center at Gate 1 with the original valid ID document, same-day shopping receipts and personal overseas credit card to handle tax refund procedures.